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Rather than waiting 24 hours for Outlook to update the Offline Address Book on its own, you can force an update via the Send/Receive menu button.
Make sure the OAB you are looking at, has been updated from the GAL. If using Outlook, query the GAL directly, or download the latest OAB. Before you do anything send the user you created a ‘Test Email’ from your own account.
Firstly and fore mostly: If you do anything in Exchange: Apply the “cup of coffee rule”, never make a change then go and prove that change works straight away! However most of us work in the real world and you have a user who needs to use this mailbox yesterday! Remember, if you are looking at the Global Address List in Outlook then you are NOT looking at the Servers Global Address List*.
Then check the mailbox Exists (See Check for existence of mailbox sections below).1. The Mailbox SHOULD be in the right hand window (Providing you are in the correct administrative group, on the correct server, and in the correct mailbox store! Remember with Exchange 2007 / 2010 you create the mailbox with the Exchange system Manager anyway! On the Exchange Server, Start Ensure “Hide From Exchange Address Lists” is NOT ticked.
Change update interval/frequency for Offline Address Book (GAL) in Outlook To change the update frequency for offline global address book in Outlook, you need to define an individual send/receive group, and configure the update interval for this group.1. You return to the Send/Receive Groups dialog box, please check the Schedule an automatic send/receive every x minutes option in the Setting for group section, specify the update interval among this option, and click the Close button.
See screenshot: Note: It’s optional to check the Schedule an automatic send/receive every x minutes option in the When Outlook is Offline section, and specify the update interval among the option.